Going freelance or becoming self-employed is exciting, but it comes with the responsibility of managing your taxes. First, you need to create a personal tax account with HMRC, the UK’s tax authority.
Your personal tax account provides a secure online space to interact with HMRC and submit your tax returns easily.
Setting up a personal tax account with HMRC is free and takes only about ten minutes. This article will guide you through the ten simple steps to create a personal tax account.
In this post, we explain what HMRC is and offer guidance on how to set up a personal HMRC tax account.
What Is HMRC?
HMRC, also called HM Revenue and Customs, is a non-ministerial department that was formed in 2005. The Commissioners of HMRC handle individual taxpayers’ affairs impartially, keeping ministers out of taxpayers’ cases.
The organisation employs more than 59,000 staff nationwide, making it one of the largest employers in the UK. The Customer Compliance Group of HMRC prevents, detects, and investigates tax evasion using civil powers and conducting criminal investigations.
Decisions on criminal prosecutions are made by the Crown Prosecution Service, not HMRC. HMRC helps implement the government’s strategy to tackle serious and organised crime. It coordinates with the National Crime Agency and other national-level agencies.
Prerequisites For an HMRC Personal Tax Account
Required Information
To set up your HMRC personal tax account, you need certain information. Make sure you have your National Insurance number handy. You shall also need your personal details, such as your name, date of birth, and address. Have your email address ready, along with a suitable password for account security. Keep your passport or a recent payslip nearby, as you might need these for identity verification. It’s essential to gather all this information before you start the setup process.
Eligibility Criteria
To qualify for an HMRC personal tax account, you must meet certain conditions. You need to be at least 16 years old. Your National Insurance number is a must. A UK-based postal address is required. You should also have a valid email address. If you meet these criteria, you can set up your account.

Step-by-Step Guide to Setting Up an HMRC Personal Tax Account
Creating a personal tax account with the UK Government is free and takes just 10 minutes.
You need your National Insurance number, your passport, and a recent P60.
Visit the HMRC Website
Go to the personal tax account page on HMRC’s official website https://www.gov.uk/government/organisations/hm-revenue-customs. Click the green button labelled ‘Start now’.
Register Your Government Gateway Account
Sign in with your Government Gateway account using your user ID and password. If you don’t have an account, click ‘Create sign-in details’ under ‘New users of Government Gateway.’
Answer Other Questions
You might see these questions:
- Are you an agent registering for a client?
- Are you trying to file a self-assessment tax return?
For the first time, select “No” if you see these questions.
Verify Your Email Address
First, enter your email address. Then, you’ll receive a verification code. Enter the code and click ‘Continue’.
Enter Your Name and Set a Password
Next, enter your full name and set a strong password (10 characters or more).
Link Your Government Gateway Account to HMRC Services
You will see your Government Gateway user ID, a 12-digit number. Use this ID with the password you just set to sign into Government Gateway.
This is different from your UTR (Unique Taxpayer Reference), which is a 10-digit code identifying you or your business to HMRC.
Set Up Security and Verify Yourself
You’ll need to set up extra security measures to ensure only you can sign in. This includes providing your phone number and choosing how you want to receive access codes. Next, you’ll be asked for personal identification information like your National Insurance number, birth date, and details about your income and employment. Follow the prompts on the screen to fill in all the required information.
Decide If You Want To Go Paperless
HMRC will ask if you want to go paperless. After that, you’re done! You are now signed up with HMRC and have your own Personal Tax Account.

Accessing and Using Your Personal Tax Account
Logging In
To log in to your personal tax account, go to the HMRC website and click on ‘Sign in’. Enter your Government Gateway user ID and password. Complete any security checks as prompted. Once you’re logged in, you can view your tax records, update your personal information, and submit your tax returns. Logging in regularly allows you to stay on top of your tax affairs.
Navigating the Dashboard
The dashboard shows your current tax status. You can see your past and present tax returns. You can also update your personal information easily. The dashboard simplifies managing your taxes. It provides quick links to important sections. You can check the status of any tax payments or refunds. This keeps you informed about your tax obligations.
Updating Personal Details
You can update your personal details quickly. This includes your address, phone number, and email address. Log in to your personal tax account. Navigate to the personal details section. Make the necessary changes. Save your updates. Keeping your information current ensures you receive important communications from HMRC.
Viewing Tax Information
You can view your tax information with ease. Log in to your personal tax account. Find the section labelled ‘Tax Information’ on the dashboard. Here, you can see your tax code, income history, and tax paid. You can also check the status of any tax refunds. This helps you stay informed and manage your tax affairs efficiently.
Submitting Tax Returns
Submitting your tax returns is straightforward. Log in to your personal tax account. Go to the ‘Self Assessment’ section. Click on ‘File your Self Assessment tax return.’ Follow the instructions on the screen. Fill out the required fields with your income and expenses. Review your information to ensure it is accurate. Submit your tax return. This process allows you to meet your tax obligations easily and on time.
Common Issues and Troubleshooting With an HMRC Personal Tax Account
Forgotten Password or User ID
If you need to collect your user ID and cannot remember it, follow the steps outlined on the HMRC website. Go to the HMRC website and click on ‘Sign in’. Choose ‘Recover your user ID’ or ‘Recover your password’. Follow the prompts on the screen. You’ll need to provide your email address to receive your user ID. For password recovery, answer the security questions. You can reset your password once you provide the correct information. This process ensures you can regain access to your account.
Verification Problems
Verification problems can be frustrating. If you have trouble with verification, make sure your information is correct. Check that your National Insurance number and birth date match HMRC’s records. Ensure your phone number can receive texts or calls. If issues persist, contact HMRC support for help. Moving to digital verification could streamline the 2024 tax filing process for many users.
Contacting HMRC for Support
If you need help, contact HMRC support. Visit the HMRC website and look for the ‘Contact Us’ section. Use the online chat for quick questions. Email and phone support are also available. Have your National Insurance number handy when you call. This helps HMRC assist you faster. For urgent issues, phone support is best. They can resolve your issue promptly.

Security Tips For an HMRC Personal Tax Account
Protecting Your Account Information
Keep your account information safe. Do not share your password or user ID with anyone. Use a strong password and change it regularly. Enable two-factor authentication for extra security. Be cautious of phishing scams. Do not click on suspicious links or provide information to unverified sources. Always log out after using your account, especially on shared devices. This will help protect your personal information.
Recognising HMRC Scams
Scammers often pretend to be HMRC to steal your personal information. They may contact you via email, phone, or text. Be suspicious of unexpected messages from HMRC. HMRC will never ask for your personal details or payment information through these channels. If you are unsure about a message, do not click on any links or provide any information. Report suspicious messages to HMRC and delete them. This helps keep your account and personal information secure.
FAQs
What is the National Insurance Number in the UK?
Your National Insurance (NI) number is unique to you for life. It is not a form of identity. The number consists of two letters, six numbers, and a final letter. Anyone who wants to work in the UK must have a National Insurance number.
Will HMRC ask for bank details?
HMRC will never request personal or financial information via text messages. Do not open links or respond to texts claiming to be from HMRC offering a tax refund for your details.
Does HMRC share information with other countries?
HMRC will share information with the tax authorities of other countries if the account holder is their tax resident. HMRC will also receive information about UK tax residents with accounts outside the UK.
How much money can you have in your bank account without being taxed in the UK?
If your total taxable income (employment and savings interest) is £13,570 or less, you may not owe tax on your savings. This includes your Personal Income Tax Allowance and the Personal Savings Allowance, which is £1,000 for basic rate payers and £500 for higher rate payers.
What makes HMRC investigate?
HMRC tax investigations often start when tax returns are filed late, taxes are paid after the deadline, or there are errors in tax returns. To avoid a tax investigation, file tax returns within the specified time limits, usually 30 days.
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